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Tel: 01727 832125

Fax: 01727 836384

Out of Hours: 111

93 Watford Road, St Albans

Herts, AL2 3JX

2013/14 Patient Survey Results

The results so far are shown below.

Total responses: 107

1Generally how easy is it to get through to a receptionist on the phone?
     Very easy24
 22%
     Fairly easy57
 53%
     Not very easy19
 17%
     Not at all easy6
 5%
     I Haven't tried 00%
2How helpful do you find our receptionists?
     Very helpful78
 74%
     Fairly helpful23
 21%
     Not very helpful3
 2%
     Not at all helpful10%
     I don't know 00%
3Which of the following methods would you prefer to use to book appointments?
     By phone using the automated service4
 3%
     By phone speaking to a receptionist66
 61%
     In person15
 14%
     Online 56
 52%
4Is there a particular GP you usually prefer to see or speak to?
     Yes81
 77%
     No 24
 22%
5If you answered Yes to above question, How often do you see or speak to the GP you prefer?
     Almost always33
 40%
     A lot of the time18
 22%
     Some of the time28
 34%
     Almost never 2
 2%
6When you contact the surgery for a GP appointment, WHEN do you usually want to see or speak to them?
     On the same day71
 68%
     The next day5
 4%
     A few days later21
 20%
     A week or more later10%
     I didn't mind6
 5%
     I can't remember 00%
7Did you get your appointment when you wanted it as per previous question?
     Yes65
 63%
     Yes, but I had to call back closer to, or on the day that I wanted the appointment 38
 36%
8Overall, how would you describe your experience of making an appointment?
     Very good40
 38%
     Fairly good44
 42%
     Neither good nor poor11
 10%
     Fairly poor9
 8%
     Very poor 00%
9How satisfied are you with the hours that we are open?
     Very Satisfied47
 45%
     Fairly satisfied41
 39%
     Neither satisfied nor dissatisfied9
 8%
     Fairly dissatisfied4
 3%
     Very dissatisfied00%
     I'm not sure of the Surgery opening hours 2
 1%
10Which of the following additional opening times would make it easier for you to see or speak to someone?
     Before 8am20
 18%
     At Lunchtime14
 13%
     After 6:30pm38
 35%
     On a Saturday41
 38%
     None of these 25
 23%
11Do you use the practice Website?
     Yes78
 74%
     No 27
 25%
12Do you use the website for any of the following?
     Booking an appointment57
 53%
     Ordering repeat prescriptions66
 61%
     Patient Reference Group information21
 19%
     Information about services offered by the Surgery 39
 36%
13What else would you like to be able to do using the website
     Get test results78
 72%
     Contact the Surgery - ask a receptionist a question50
 46%
     Update your personal details27
 25%
     Get access to your own medical records46
 42%
     Update your own health status, blood pressure, weight, etc... 33
 30%
14How do you usually access information about services at the Surgery?
     Website69
 64%
     Reception39
 36%
     Telephone30
 28%
     Other 3
 2%
15Are you aware of the website "wheredoigo.org.uk"?
     Yes20
 19%
     No 85
 80%

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