Midway Surgery now operates a clinically led assessment service for all patient requests. This means every request is reviewed first by our clinical team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service.

Why are we using Anima?

We are adopting this system to:

• Ensure patients get the right care, at the right time
• Make the best use of GP and clinical time
• Increase appointment availability
• Reduce waiting times
• Align with the NHS Modern General Practice Model

How to Contact Us

Requests must now be submitted online.

You can do this quickly and easily by completing a secure form via the ‘Contact us online’ button on our website.

Exceptions

Only the following appointments can still be booked by phone:

• Nurse appointments
• Healthcare Assistant (HCA) appointments
• If you are unable to complete the online form yourself (we can support you, call after 8:30am)

Submitting a Request via Anima

We use Anima to manage our online triage system.

When can I submit a request?

• Medical requests can be submitted: Monday to Friday from 8:00am to 6:00pm through our website.
• Admin requests (e.g. test results, forms) can be submitted: Monday to Friday from 8:00am to 6:00pm through our website.

How long does it take?

The online form takes only a few minutes to complete and helps our team understand your needs quickly and clearly.

What happens next?

Once your form is reviewed by our team:

• You will be contacted with advice, an appointment, or signposted to the most appropriate service.
• We aim to respond as quickly as possible, often the same day. (please allow up to two working days)

You may also find the following information useful:

Why you don’t always need to see your GP

If you cannot attend your appointment, you must let us know. This will allow us to offer the appointment to another patient. If you do not let us know that you cannot attend, we will send you a letter to confirm that you did not attend. We may remove patients from the patients list if they fail to attend often.

Use one of the services to cancel your appointment:

• On the Phone - by phoning our reception on 01727 832125
• In the Surgery - You can come into to the surgery.

Do you require any reasonable adjustments which will help you during your GP appointment? Click here to see more information.

Please make sure you include this in your health questionnaire which must be completed and returned before your health check appointment.

The form will be sent to you with your health check invitation but is also available here…..

For an Easy Read guide to making appointments using our new online system, please click here

The doctors and nurses are happy to give advice on the telephone. If they are not available we will ask you to call back later. Or, we can call you back. Please leave your contact details with reception.

Telephone consultations is only suitable if the doctor or nurse do not need to examine you.

It is best to have your appointment at the surgery. We know this is not always possible.

If you are unwell and cannot to come to the surgery, please complete the online form specifying in the comments that you need a Home Visit. 

Our clinical team will assess the situation, and we will do our best to provide a home visit if clinically required.

Please attend your appointment on time. If you are late, you may not be able to be seen.

If you are not seen you will not be able to book another appointment until the next working day, unless your appointment was a medical emergency.

We can arrange for an interpreter to be at your appointment.

Please let reception know if you need an interpreter.

We are a training surgery. This means that we meet the high standards of clinical care set by the East of England Deanery. We teach medical students and doctors. We may ask you to see one of them. Your agreement means that our future doctors get the best training possible. Our permanent GPs supervise the doctors and students that we teach.

GP Registrars are qualified doctors and have a great deal of medical experience. They will be a part the practice for up to 12 months as they train to become qualified GP. During their training they may seek the advice of our GPs, if needed. GP Registrars need to produce video recording of some of their appointments. We will ask for your consent before such appointments. These consultations will be strictly confidential.