A recent audit showed that our GPs are spending up to 5 hours a week processing ‘urgent’ prescription requests being made on the day. Many of these requests were raised because repeat prescriptions were not organised and being requested in time which resulted in appointments being taken away from other patients.
Going forward, repeat prescription requests will not be issued on the day or sooner than 5 working days unless under exceptional circumstances. The request must be in writing at the Surgery, not by telephone. If authorised, you will be advised when to return to the Surgery to collect a paper prescription - they will not be sent electronically to a pharmacy.
There are times when prescriptions are more urgent, e.g. medication been changed at hospital or got an acute illness, and of course we would be happy to help.
Alternatively, if you are in need of your repeat prescription today, please use the 111 online service which will issue a short prescription on the same day to a local pharmacy. Request emergency repeat prescription today.
With over 150 prescriptions requests per day, we rely on patients being organised and making requests appropriately. Thank you.