Appointments

Patients can call the surgery to book a same day appointment. We may be able to offer some appointments up to two weeks in advance. Be aware that our phones are very busy in the morning. Below are other options to help you arrange routine appointments.

Patients can choose to see a preferred doctor. Please note that this may limit the number of appointments available.

Our reception is open weekdays from 8:30am to 6:30pm.

If we have capacity, we will do our best to accommodate requests for same day and/or urgent appointments.

The surgery is open one Saturday every 4 weeks, between 9:00am to 1:00pm. Appointments on Saturday must be pre-booked.

To make an appointment you can use one of our following services:

• Telephone - Call our reception on 01727 832125
• In the Surgery - You can come into to the surgery and book at the reception.
• Book Online - Certain appointments may be available for online booking using the NHS App. If you have already registered for this service please use the NHS App. Once set-up with an NHS login you can also access your NHS services using a web browser. Or, contact the surgery using the eConsult tool. A member of staff will get back to you after we reviewed your query. 

If you cannot attend your appointment, you must let us know. This will allow us to offer the appointment to another patient. If you do not let us know that you cannot attend, we will send you a letter to confirm that you did not attend. We may remove patients from the patients list if they fail to attend often.

Use one of the services to cancel your appointment:

• On the Phone - by phoning our reception on 01727 832125
• In the Surgery - You can come into to the surgery.

You may find the following information useful -

Why you don’t always need to see your GP

If your concern is new, reception will recommend to add your name to the triage list. The doctor will call patients in the order they have called and will discuss your symptoms with you.

If the doctor cannot help during the call, they will invite you to a same day appointment.

This way patients can get advice from the doctor when they call.

Midway Surgery offer telephone appointments for:

• Triage for new concerns

• Advice on ongoing concerns

• Medication reviews

• Prescriptions and test results.

 Please consider which appointment will be best for you.

The doctors and nurses are happy to give advice on the telephone. If they are not available we will ask you to call back later. Or, we can call you back. Please leave your contact details with reception.

Telephone consultations is only suitable if the doctor or nurse do not need to examine you.

It is best to have your appointment at the surgery. We know this is not always possible.

If you are unwell and cannot to come to the surgery, please telephone the surgery before 12:00pm - tel: 01727 832125. We will do our best to provide a home visit.

Please attend your appointment on time. If you are late you may not be able to at to be seen.

If you are not seen you will not be able to book another appointment until the next working day. Unless your appointment was a medical emergency.

We can arrange for an interpreter to be at your appointment.

Please let reception know if you need an interpreter.

We are a training surgery. This means that we meet the high standards of clinical care set by the East of England Deanery. We teach medical students and doctors. We may ask you to see one of them. Your agreement means that our future doctors get the best training possible. Our permanent GPs supervise the doctors and students that we teach.

GP Registrars are qualified doctors and have a great deal of medical experience. They will be a part the practice for up to 12 months as they train to become qualified GP. During their training they may seek the advice of our GPs, if needed. GP Registrars need to produce video recording of some of their appointments. We will ask for your consent before such appointments. These consultations will be strictly confidential.